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Contact South Carolina Water Damage Restoration Pros
One phone number, answered around the clock. Call (888) 217-5329 to start a dispatch for water, storm, mold or sewage damage anywhere in South Carolina.
Call (888) 217-5329
There is one way to reach us, and it is the phone. Calls are answered by a live dispatcher every hour of every day, including weekends and holidays. There is no contact form on this site, no email address and no live chat, because none of those help when water is on the floor.
| Phone | (888) 217-5329 |
|---|---|
| Hours | 24 hours a day, 7 days a week, including holidays |
| Service area | South Carolina, statewide |
| Best time to call | As soon as you notice the water |
- Water, storm, flood, mold and sewage emergencies
- Residential and small commercial properties
- All South Carolina counties
- No forms, no email, no account required
What to Have Ready When You Call
A short, specific call gets a more useful response. None of this is required, but it helps.
The address
Street address, unit number if there is one, and the nearest cross street. If you are calling from somewhere else, say so, because access instructions matter.
Where the water came from
A supply line, water heater, appliance, toilet, floor drain, roof, window or the ground outside. If you do not know, describe what you see.
When it started
An hour ago, overnight, or while you were away for a week. Soak time changes what can be saved and which service applies.
What is affected
Rooms, floors, drywall, ceilings, cabinets or furniture. Mention any below-grade space, because crawlspaces and basements need different equipment.
Whether water is still running
If you have shut off the supply, say so. If the source is a drain or sewer line, water cannot be shut off from your side.
Safety concerns
Any water near outlets, a wet electrical panel, a sagging ceiling or a smell of gas. Say it first, before anything else about the property.
If You Are Unsure Whether to Call
There is no charge for the call and no obligation to hire. These cases are worth calling about immediately.
The simplest rule is this: if water reached a material that can absorb it, call. Carpet, drywall, insulation, wood flooring and particleboard cabinets all hold moisture long after the surface feels dry, and moisture is what turns a small repair into a mold problem.
If the water is clean, contained to a sealed surface, and was cleaned up within the hour, you likely do not need a crew. If any of the situations below apply, call and describe it. A dispatcher can tell you whether it sounds like an emergency or something that can be handled in the morning.
For immediate danger, including a structure that looks unsafe, a gas smell, or live electrical equipment in standing water, leave the building and call 911 first. Restoration contractors handle the building, not life safety.
- Water has been sitting for more than an hour
- Any water that came out of a drain, toilet or sewer line
- Water reached carpet, drywall, insulation or a wood subfloor
- The ceiling is sagging or bulging with trapped water
- Water is anywhere near outlets, a panel or hardwired appliances
- A crawlspace, basement or slab floor is wet
- A musty smell appeared after a leak that was already cleaned up
- An insurance claim will be filed and you need documentation
What Happens After You Hang Up
No portal, no bidding queue. The details go to contractors working in your area.
| Stage | What to expect |
|---|---|
| Dispatch | Your address and details are passed to independent restoration contractors serving your county. |
| Contact | A contractor calls or arrives to assess the loss. Timing depends on demand, weather and availability. |
| Assessment | Water category, affected materials and moisture readings are documented, and a scope is prepared. |
| Your decision | You choose the provider, confirm their license and insurance, and agree the written price. |
One Number, Answered All Night
Water damage does not keep business hours in South Carolina. South Carolina Water Damage Restoration Pros answers (888) 217-5329 every hour of every day, including holidays.
Call (888) 217-5329