Disclaimer

The first paragraph describes the nature of this service. This site operates a telephone line, and nothing more. When you call (888) 217-5329, a dispatcher collects the details of your water damage and passes them to independent local restoration contractors. We do not employ technicians, own equipment or perform any restoration work ourselves. That single sentence is the most important one on this page, because it establishes that the work itself is never ours.

The second sentence states that contractors and providers are independent. They are separate businesses with their own licenses, insurance, pricing, crews and standards. They are not our employees or agents. We do not supervise them, we do not inspect their job sites and we do not control the prices they quote or the timelines they set.

The third sentence is the warranty exclusion. Because the work is performed by independent businesses, South Carolina Water Damage Restoration Pros cannot and does not warrant or guarantee any work performed. If a repair fails, if a wall is left wet, if a timeline slips, that matter is between you and the contractor you hired. This is a statement about who is responsible for the work, not a comment on any particular provider.

The fourth sentence explains your responsibility. Homeowners must verify that the contractor they hire holds the necessary license and insurance required for the work being performed. In South Carolina, licensing and permitting can vary by trade and by local jurisdiction, and some repairs require permits before they begin. Verifying credentials is a step only you can take, and it takes a few minutes. Ask for the license number, ask for a certificate of insurance, and confirm both before work starts.

The fifth sentence addresses images. Any photo or video that appears in marketing materials associated with a service like this may depict actors or models rather than actual contractors listed on the site. This site uses no photographs at all, but the statement is included because it is part of the standard disclaimer for this type of service and you may encounter it elsewhere.

Ask for the contractor's state license number and verify it with the appropriate licensing authority. Ask for a certificate of insurance showing general liability and workers compensation coverage, and confirm the policy is current by calling the insurer if anything looks unclear. Ask whether the work you need requires a local permit, and who will pull it.

Get the scope of work in writing. It should separate the mitigation work, such as extraction and drying, from the reconstruction work, such as replacing drywall and flooring. Ask what happens if the moisture readings are still high when the drying period ends, and confirm the answer in the written agreement.

Never pay a large sum in cash up front for work that has not started, and be cautious of any provider who appears at your door uninvited after a storm, pressures you to sign immediately, or asks you to sign over an insurance claim. Those are well-documented patterns, and they are the reason the verification steps above matter.

Finally, keep your own records. Photograph conditions before anything is removed, keep every moisture log and invoice, and note who said what and when. A documented file helps with insurance and it protects you if a dispute ever arises.